XV ежегодная Премия «Выбор потребителей» пройдет 7 ноября

The anniversary XV ceremony of the Product and Service Quality Award "Consumer Choice" will be held on November 7 at the Mantera Resort & Congress hotel.

The Award not only represents high reliability, quality and customer satisfaction with a product or service, but is also a well-deserved award for the company for their efforts in creating and providing high-quality products.

The developing economic environment emphasizes the importance of companies focusing on compliance with high quality standards and finding alternative forms of interaction with the consumer, as noted by Evgenia Bender, Head of Customer Service Assessment at CDEK: "We are always looking for the most effective solutions for our clients. We are actively implementing AI, creating new products and services. And we believe that customer care is the key to success. This is what allows you to create warm and long-term relationships. And customer trust and awards in awards and ratings confirm that we are on the right track!"

Companies that are responsible for respecting consumer rights, producing goods and providing services, justifying with deeds the highest trust - consumer trust, year after year prove that they are worthy of the title of laureate of the Award. Among the winners of previous years: Gazpromneft gas station network, INVITRO LLC, ALFA-BANK JSC, Russian Railways company, VTB Bank (PJSC), VSK Insurance House, CDEK, Burger King Russia, LUKOIL PJSC, CROCUS FITNESS fitness club network, BC Liga Stavok and many others.

Now business is actively taking steps to transform its production processes in order to function effectively. One of the steps is to increase customer loyalty, as commented by Natalya Kulikova, General Manager of MANTERA RESORT CONGRESS: "Focusing on consumers is the key to the successful development of MANTERA RESORT CONGRESS. Participation in this award emphasizes our commitment to quality and high level of service. We are constantly improving and developing special programs aimed at improving the quality of service and meeting the needs of our guests. Our mission is to create a comfortable atmosphere in our hotel, which confirms the trust of our guests and partners and inspires us to further achievements."

The gala award ceremony will be preceded by a Forum, the topics of which will touch on three pillars in the field of product quality: marketing, sales and customer service.

More than 20 top speakers of our time will comprehensively answer questions and discuss:

· New services and tools to improve and optimize the sales department;

· The impact of the technological revolution on the profession of sales manager;

· Analysis of changes in consumer behavior and their preferences;

· Breakthrough technologies – opportunities and threats for business and humanity;

· Quality customer service - a driver of sales growth, the development of client-centricity.

Illustrations provided by the press service of the "Consumer Choice" award