On October 24, the Tasigo Kazan Palace hotel will host the award ceremony for the winners of the "Quality of Service and Consumer Rights" Award, which is awarded annually to the most successful companies in the consumer market for the impeccable quality of their products and the high level of services provided. The event will open with a Conference where experts from leading Russian companies will discuss topical issues of development in the context of new economic realities and share examples of successful cases.
The Conference program will address the prospects and challenges for Russian business, trends in consumer behavior, and new quality standards. One of the pressing issues for discussion will be the problem of restructuring production and logistics chains and the formation of trade and economic relations with partner countries, as well as the introduction of new technologies in product manufacturing and promotion.
Rashid Khuzin, head of the marketing team at KHUZIN.R, an expert in promoting food delivery and restaurants, a certified specialist in Yandex.Direct and Yandex.Metrica; Dmitry Saprykin, General Director of JSC "International Airport "Vnukovo"; Rozaliya Arslanova, Head of the Department of Development and Coordination of the Domestic Market of the State Alcohol Inspectorate of the Republic of Tatarstan; Inna Karaeva, Executive Director of ROMIR holding; Larisa Gervits, Head of Customer Service Department of Retail Sales Development of the "Magnit" network; Irina Kupryakhina, Chairman of the Board of the Union of Entrepreneurs of the Textile and Light Industry of the Republic of Tatarstan; Tatyana Zvorygina, Deputy General Director for Marketing and Sales of BC "Liga Stavok"; Anna Turava, Marketing Director and Head of the ALLES franchise project, Alles Development company; Ruslan Pondin, Deputy Director for Development Projects at Mriya Resort & SPA; Tatyana Shneiderman, Director of the Medical Service Department of Zetta Insurance Life company; Georgy Lobushkin, media consultant, author of the Telegram channel Lobushkin about PR, marketing and advertising, and many others will share their experience.
"In the context of new economic realities, the topic of maintaining high quality standards and finding alternative forms of interaction with the consumer is becoming increasingly relevant. We see how business is actively restructuring its production processes and finding new ways to function effectively. Thus, the goal of our Forum is to discuss and identify successful methods for solving current business problems and adapting work in a changing economic environment," - emphasized Victoria Pravednikova, Executive Director of the Award and Conference.
The conference will conclude with the award ceremony for the laureates of the "Quality of Service and Consumer Rights" Award. The expert jury of the Award annually selects companies that make a significant contribution to the development of customer service and improving the quality of products. Following the results of the Award, the winners will be announced in the nominations "Retail Trade", "Retail Services", "Consumer Goods", "Products and Services for Business", "Franchise of the Year", "Financial Literacy and Openness", "Small and Medium Business", "E-commerce", "Import Substitution", "Food Products" and "Digital Products". Winners will also be determined among non-profit organizations for their activities in protecting consumer rights, and an award will be presented in the Media for Consumers nomination. In addition, within the framework of the "Quality of Service and Consumer Rights" Award, the ROMIR research holding, based on a consumer panel, will determine the laureates in a special nomination Consumer Choice. Annually, more than 100 companies from various sectors of the consumer market participate in the "Quality of Service and Consumer Rights" Award.
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