The service is connected with the support of the team at the stages of implementation, equipment configuration and launch.
The "T-Technologies" group presented a tool for speech analytics, which is designed to help businesses analyze employee conversations with customers at points of sale and service. The solution expands the functionality of speech analytics by processing recordings from audio badges and microphones. This makes it possible to identify the reasons for customer refusals, improve employee conversation scenarios, and find points for sales growth.
The platform uses its own T-Pro language model. It allows you to test hypotheses on a sample of dialogues, for example, to find out why the client refused an additional service or what products the clients lacked.
The technology has been tested in the work of companies in non-food retail and the service sector, and is also used in the work of representatives of "T-Bank". According to the group, the market for speech analytics of offline communications in Russia is about 8.5 billion rubles and has the potential for further growth.
The solution is focused on businesses with a large number of offline contacts with customers, such as retail chains, fitness clubs, cafes and restaurants, car dealers, and the hospitality sector. The company said:
Speech analytics of offline communications is available for business and is connected with the support of the team at the stages of implementation, equipment configuration and launch of analytics. The most significant business effect of the technology implementation is in large and medium-sized networks with 50 or more devices.
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