Translated with AI from the Russian original.

International express delivery logistics operator CDEK has launched an interesting service for its "CDEK Fulfillment" division for marketplaces.

Generated by the Midjourney neural network
Generated by the Midjourney neural network

The service is built on artificial intelligence and helps sellers process feedback from buyers.

The AI responder analyzes the text of the review, determines its essence and emotional coloring, and then forms a response. CDEK emphasized:

Unlike template solutions, the service works individually with each review, adapting to the tone and content.

The service is available in the "CDEK Fulfillment" personal account. It connects directly to the seller's account on Wildberries. Sellers can start working immediately after registration without additional setup. The client needs to provide a key with access to the "Questions and Reviews" module.

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