Translated with AI from the Russian original.
The tool is designed for entrepreneurs who want to manage the online reputation of their business, attract customers and increase their loyalty.
As Sber noted, it used to be difficult to keep track of reviews: you had to manually track dozens of platforms, wasting time and missing important customer signals. The "Reviews Pro" platform automatically collects and processes reviews from various sources, combining all the information in one place.
Owners receive notifications of incoming comments, which allows them to quickly respond to customer requests and prevent negative publications from appearing in the public domain. The solution is already integrated in the client's personal account in "Evotor" in the web version and mobile device.
Alexey Shashkin, Director of the "Small and Micro Business" division of Sberbank, said:
Business efficiency is determined not only by understanding customer needs, but also by responding to them instantly. For example, a company using the service increased its rating from 4.7 to 4.9 stars on one of the platforms, reducing the share of negative reviews and ensuring a regular flow of positive ratings. The efficiency of processing reviews increased from 23% to 100%, and the conversion rate of offers to leave a review reached 63%. Using the service significantly improved the company's reputation, increased its visibility among potential customers, and optimized customer interaction processes, freeing up resources for further business development.
