According to the company, this step will reduce the average parcel delivery time by 13%, and will also allow customers to receive their goods faster, without waiting for the first working day of the week. Previously, delivery was calculated in working days.
As reported in the press service, CDEK became the first logistics company in Russia, which, along with global industry leaders, implemented a similar system for calculating delivery times. This practice is used in such giants as Amazon, FedEx and DHL.
The transition to a new delivery time calculation system, focused on calendar days, was introduced in stages and began in 2024 with tariffs for B2C clients, and is now extended to all services, including economy and express shipments.
This transition, in addition to increasing delivery speed and customer loyalty, will reduce the operational burden on pickup points and couriers on Mondays. After all, delivery on working days implies a very strong decrease in activity on weekends, and therefore the accumulation of cargo in the warehouse while waiting for working days.
