Translated with AI from the Russian original.
A fully digital rental process is ensured through a mobile application. Availability for all clients without exception. Enhanced security measures with multi-factor authentication have been added.
Image source: provided by Sber's press service
Sberbank became the first among Russia's systemically important banks to offer end-to-end online safe deposit box rentals:
- Selection of safe size and location through a mapping interface
- Electronic signing of the agreement using a qualified electronic signature
- Instant payment through an integrated payment system
The service is integrated into the Sber ecosystem:
- Use of the Unified Biometric System for identification
- Automatic synchronization with the client's calendar for booking visit times
- Push notifications about rental status and reminders
The bank has implemented a multi-level protection system:
- Separate keys (bank + client) with duplication in digital format
- Protected Vault-class storage facilities with 24/7 video surveillance
- Quantum-protected data transmission channels
Consumer trends
- Increased demand for secure storage services by 37% in 2024
- Increase in the average rental period from 3 to 8 months
- Popularity among clients aged 25-45
The project was developed over 18 months with the involvement of cybersecurity specialists from SberTech, UX designers from the Sber ecosystem, and experts in banking law.
By the end of 2025, it is planned:
- Expansion of the network of access points to 500 throughout Russia
- Introduction of a remote content monitoring function
- Pilot project using blockchain technologies
