The ability to receive prompt technical service in their time zone is the main factor when deciding to install cashless payment terminals. More than 48% of small and medium-sized businesses put this requirement in first place when connecting acquiring, according to a survey conducted by Bank DOM.RF among SMEs in various fields.

In second place, according to entrepreneurs, is the acquiring commission rate (42%), and only in third place is modern equipment for cashless payment (10%).

«Every other entrepreneur says that good service is more expensive than money. The guarantee of prompt and high-quality maintenance of payment terminals 24/7 is becoming the main criterion when choosing an acquiring bank, even ahead of the economic component of the service cost. And on the eve of the high New Year season, a quick response from service departments becomes even more relevant. Bank DOM.RF has carried out technological improvements to the equipment to ensure uninterrupted operation of terminals at peak moments, and has strengthened the service center team,» said Anna Kornelyuk, Vice President, Director of the Transactional Business Block of Bank DOM.RF.

In general, in 11 months of 2024, the turnover of cashless payment for goods and services through Bank DOM.RF terminals at small and medium-sized businesses exceeded the turnover for the same period last year by 14%. The growth is mainly due to the expansion of the bank's acquiring terminal network. Among the industries that most often connect acquiring are retail trade and catering.