VTB has brought the web version of VTB Online to the level of a full-fledged mobile application, ensuring the maximum level of its speed and the range of available services and options. Since the beginning of the year, its audience has grown by a third, and a total of 13.5 million users are active VTB Online clients today. This was announced by Nikita Chugunov, Senior Vice President, Head of Digital Business Department of VTB, during the EEF-2023.
The web version of VTB Online is available for download at online.vtb.ru. As a result of the improvements that VTB has been continuously making since the spring of last year, it now has all the advantages of a mobile application. These include: biometric login in a couple of seconds, using the address book when making transactions, paying for services using a QR code, connecting additional security settings, and much more.
The audience of the web version of VTB Online is constantly increasing: since the beginning of 2023, it has grown by 32%. The service is available for both iOS and Android smartphone owners, with the former accounting for 60%. Interestingly, 9 out of 10 users work with it from a smartphone and only 1 from laptops or computers.
«For the past year and a half, we have been systematically updating the functionality of the web version of VTB Online to fully adapt it to the mobile application. Significant improvements have helped not only retain customers who are used to solving their financial issues with VTB, but also increase their audience by a third. It is fundamentally important that our clients, regardless of their operating system, do not experience any restrictions in online service while maintaining the usual high speed and quality of service. Today, VTB Online users already number 13.5 million people, and we will continue to optimize our remote service for them to make it independent of the decisions of other companies,» said Nikita Chugunov, Senior Vice President, Head of Digital Business Department of VTB Nikita Chugunov.
VTB Online is available in any popular browser for tablet and PC users, as well as smartphones on iOS and Android platforms.
In 2022, VTB announced significant improvements and the introduction of new convenient options in VTB Online on the website: payment for services using QR codes, management of online subscriptions via the FPS, connection of additional security settings. In addition, it became possible to set limits on transfers, hide sections with products on the main page, change the login and password, and report a fraudster's phone number via chat.
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