Как выбрать правильный сервисный центр: безопасность данных и качество ремонта

When it comes to repairing equipment, it is important to understand that choosing a service center (SC) is not only a matter of price or timing, but also a guarantee of quality and safety. Today, this is especially true, because modern devices are becoming more complex, and the security of personal data is valued more and more. Anton Sukovatyy, Director of the Customer Service and Support Division of Samsung Electronics in Russia, spoke to the IXBT editorial team about the work of service centers.

Anton, tell us, why is it so important to contact authorized service centers (ASC)?

One of the key reasons is the use of original components and compliance with the technologies recommended by the manufacturer. For example, modern smartphones often have moisture protection, which is difficult to restore without special technologies, such as adhesive films or equipment for checking tightness. This allows you to maintain the device's performance at a high level. In addition, ASCs adhere to strict quality standards. The manufacturer regularly conducts audits to ensure that the service meets the requirements. This guarantees the user a reliable and professional repair.

How do ASCs ensure data security?

ASCs use special procedures that minimize the risk of unauthorized access to your data. For example, before repair, the device is put into "service mode". In this mode, only the device owner has access to personal data. This is especially important for smartphone users, where photos, correspondence and other confidential materials are stored. As a rule, there are no such measures in unauthorized workshops. There, no one can guarantee that your data will not be copied or used without your consent.

Please tell me, is it possible to quickly resolve my issue if I cannot go to the ASC?

Today, service is not limited to personal visits. We offer online support via the website, messengers and chat bot. For example, as part of remote diagnostics, a single support service operator can connect to your device and help solve the problem in real time. Of course, this only happens with the consent and authorization of each session by the client. This is especially convenient for simple settings or troubleshooting without physical repair. For more complex cases, there is a mobile service center. This is a car equipped to repair smartphones on site, whether it's your home or office.

What does a user risk by choosing a non-ASC?

First of all, there is a risk of getting poor-quality repairs. For example, independent workshops often use non-original spare parts, which can worsen the properties of the device: water resistance, color rendering, strength, and so on. Moreover, incorrect assembly can lead to new breakdowns, which increases costs.

Is repair at an ASC always more expensive? This is a common myth. If you compare the cost of repair, taking into account spare parts, the price at the ASC is quite competitive. Moreover, announcements from independent workshops often indicate only the cost of diagnostics or work, and spare parts and additional services are paid separately. It is also worth considering that ASCs usually offer a guarantee on the work performed and replaced components, which may not be available from independent workshops.

Why is it important to choose the right SC?

Choosing a service center is not only a matter of price or repair time. This is a question of the quality of work, data security and the durability of your device. Modern service centers are not just a place where equipment is repaired, but an entire ecosystem of services, including online support, mobile centers and data protection. The right choice is an investment in your peace of mind and the long-term performance of your device.

The photo is provided by the press service of Samsung Electronics