Translated with AI from the Russian original.
All data is automatically integrated with customers' CRM and analytical systems.
MTS Exolve announced the launch of a new service that uses artificial intelligence technologies to analyze business communications with customers. The solution is designed to study interactions, allowing companies to improve service and develop their products.
The platform combines telecom data and business information, converting calls and messages into structured reports. This makes it possible to track the customer's journey from the first contact to the deal, identify frequent requests, reasons for failures, and find growth points.
According to the company, speech analytics and request monitoring allow for a twofold faster response to problems, promptly noticing, for example, an increase in missed calls or a decrease in conversion. In addition, the system helps determine effective sales scenarios and predict campaign results.
