The updates are aimed at improving the efficiency of communications, improving the quality of service, and more flexible management of customer service parameters.
Now, corporate users will be able to configure call parameters according to target quality of service (SLA) indicators, in particular, the processing time of incoming calls.
For example, in medical institutions, it is critical to answer calls within 10-15 seconds. In educational organizations or consulting centers, a slightly longer interval is acceptable – 20 or 30 seconds. In logistics companies, target indicators may include not only response time, but also prioritization of calls from key clients.
In addition, users can now send SMS messages from a corporate SIM card assigned to a number from a virtual PBX. This solution is convenient in situations where it is necessary to transmit important information to the client — details, address, contact information or other information that is difficult to dictate and perceive by ear. The message is delivered quickly, even if the recipient does not have access to the Internet.
Now on home
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