The MWS AI team (part of MTS Web Services) has released version 4.0 of the MWS AI Agents Platform for developing corporate AI agents. The update added tools for creating agents, deploying them on websites, analyzing dialogues, and searching for information in scanned documents.
The "AI Team" module allows agents to be developed in dialogue with the user. It is enough to describe the task in the chat, after which the system will clarify the requirements and offer an implementation option that can be refined manually. An interactive simulator for mastering the business scenario constructor has also appeared.
The new chat widget constructor allows embedding an AI agent on a company's website. After customizing the appearance, the platform generates code for placement on the page. In the "Logs" section, you can study the history of user interaction with the agent, filter sessions, and identify the causes of errors.
Searching the corporate knowledge base now supports scanned PDF files and images. The Cotype multimodal model is used for text recognition, allowing information to be extracted from instructions, acts, and technical documentation.
In addition, the agents' memory has been supplemented with a general organizational profile. It can store internal regulations and agreements that will be taken into account when responding to employees. The platform can be deployed on the customer's servers or in a private cloud.