The release includes an anti-fraud mechanism for chats, JSON export, and integration automation.
Technology provider Voxys has introduced an update to its omnichannel platform OmniVox, designed for managing digital communications and contact center operations. The new version features expanded integration capabilities, improved operator control tools, and updated analytics.
One of the main changes is the export of configurations from the Dev section in JSON format. This allows for faster transfer of settings between environments, backup creation, and simplifies the debugging process. Webhook creation for Telegram has also been automated: when connecting a provider, they are generated without manual configuration, which reduces the time to launch communication channels.
The platform now includes protection against incorrect chat closure. Operators can no longer end a dialogue if they haven't sent any messages to the client. Additionally, the "Waiting" status has been updated: the list of requests refreshes automatically, so new messages appear without page reload.
For supervisors, a "Forward" section has been added, which consolidates rules for routing requests between operators and queues. The display of pie charts on the monitoring dashboard has also been improved, enhancing the accuracy of data visualization and simplifying the analysis of contact center metrics.
