The AI assistant based on GigaChat for the EDI service "Sfera Torgovlya", designed for electronic data exchange between retail chains and suppliers, is available in the interface dialog box. As part of the pilot project, GigaChat processes all requests, with 55% of them being closed without operator intervention. In 45% of cases, the chatbot asks for help; the quality of responses will improve as it learns.
The main features of the AI assistant include round-the-clock support, answers to questions about working with the service, and tips on mastering its functionality. The assistant also advises on typical and non-standard scenarios, helping to avoid errors and delays in the exchange of electronic documents.
Currently, the AI assistant is also being tested in another corporate product of the company — "Sfera Dokumenty". During the pilot, it processed thousands of requests, answering hundreds of questions and receiving high marks for accuracy and ease of use.