The MTS Exolve platform, designed for creating custom applications for customer interaction, has ensured seamless integration with the Gosuslugi portal and electronic document management (EDM) systems. This has increased the convenience, security, and speed of signing contracts in the personal account.
Ramil Bikuzhin, CEO of MTS Exolve, commented:
The new release of our platform is aimed at medium and small businesses, and it will significantly improve the efficiency of communications with customers in this segment. MTS Exolve provides today the widest range of communication services, allowing you to interact with users through different channels from a single window, personalize services, improve customer experience and more effectively build a dialogue with customers.
The functionality of the MTS Exolve platform combines virtual PBXs, robots, and Telecom API solutions. Key services include SMS messaging, authorized calling, HLR requests, detection of answering machines and auto-informers, speech transcription, speech synthesis, and number protection.