Automation of communication in the transport industry based on "Agat-RT" equipment

Today's program:

The event is hosted today by Nikolai Tripochkin, Head of Sales Department, "Agat-RT" company. The purpose of today's event is to introduce the equipment of "Agat-RT" company and examples of implementation.

"Agat-RT" company has been in the market for over 20 years and is a Russian manufacturer. We produce telephone exchanges, telephone recording systems, and alert systems. Today, we will focus on recording systems.

Telephone call recordings are used for recognizing audio, translating recordings into text, and for speech audio analytics. What is speech audio analytics used for? It removes the influence of the human factor, meaning that an algorithm is created and the system itself starts analyzing and providing the specific recording result that the customer requires.

Call recordings provide control over the quality of customer service, assessment of compliance with regulations, collection, storage, transcription, control, and monitoring. In some cases, they are used to measure the noise level in rooms.

The main advantages of using SPRUT recording systems are the recording of conversations over any type of channel: analog telephone lines and linear channels. We can record various microphones and radio stations. We can record digital system telephones, and we can record digital E1 streams. In principle, we can record all types of lines that are currently available on the market. By using our recording system, you get a simple web interface that is fully Russified. We can send call recordings to email. For example, a supervisor or administrator wants to receive certain conversations that are considered conflicting using the analytics module, they receive information via e-mail. We also have access control.

Currently, our software is developed for two operating systems: Windows and Linux. The Linux Ubuntu version is currently available, and we will soon provide versions for Astra Linux and ROSA.

I will not dwell on the functionality of this system.

Let's move on now to the model range and where it can be used. We have board options. These options are used where it is necessary to record many types of different lines and where a computer is used. That is, all these boards are installed in the computer, and everything is limited to the PC system unit. You can install seven or eight boards. That is, you can use different types of lines: analog, digital, IP, you can use a large server that will record all types of lines.

All boards are of our production. Our production ranges from hardware to software. All our hardware is in the register of the Ministry of Industry and Trade, and all our software is in the register of the Ministry of Digital Development. Our company has two factories. The first is "Anstrem" in Zelenograd, the second is in Saransk. In Moscow, we have the final assembly. Also, for standalone recording systems, they are used where there are not a large number of lines to be recorded. What is their advantage? You are not tied to a computer, it takes up one unit, you can put it anywhere, even if you do not have a server room. There are built-in hard drives, they can be duplicated, there are duplicated power supply modules, there are dry contacts if it is necessary to connect some monitoring systems. If a purely IP solution is used, then we simply use a license and a hasp key. There are basically no restrictions here. This can be installed both in servers and in virtual machines.

And the fourth solution is a small-channel registration system, which is most often used in transport security facilities - Sprut SR 1000/500. They are small-channel, they write linear channels, because in transport security facilities, linear channels are mainly written.

All our systems can work as a single unit, there are no restrictions on the number of systems. You can install standalone systems, you can install them on boards, that is, on large servers, you can simply install IP solutions. The monitoring software will have unified settings. That is, everything will be written to a single database. We currently have a solution, for example, in huge airports, where recording is done in our recording systems. There can be up to a hundred of these recording systems, and they all write to a single database, managed by a single software. Not all manufacturers of these systems allow this. Not all software that is currently on the market allows working with large amounts of data. Competitors have "glitches" when a large amount - 10, 20, 100 TB - has already been recorded, their systems start to freeze and glitch, we do not have this.

Where can you use these systems? These are banks, trade, call centers, education, transport, and security. Currently, our systems are implemented in one of the banks, there are more than 25 branches across Russia. There are microphones in each branch. The operating room where the consultants are located is recorded, and the cashiers who are behind the glass partition are recorded. Special intercoms are used there. Such systems are not massively installed anywhere in banks. Sberbank is entirely on CRT. In trade, again, microphone solutions are used, and recording systems are mainly installed at cash registers. This can be installed in large chain stores. You can even install it in small stores, somewhere in a coffee shop, where you need to improve the quality of service and control the seller. An anti-vandal microphone and a recording system are installed there. Call centers, there is most often an already built-in recording system. If it is not there, then our recording system can do all this.

Transport, energy, security, housing and communal services, logistics, production, let's quickly go through these sectors of the economy. For transport, there is government decree 969, under which all entry and exit zones must be recorded. In the energy sector, mainly dispatchers are recorded, they have quite large consoles or telephones that need to be recorded. They work 24/7.

Energy facilities are TPP dispatch centers. One of the large implementations is Nizhny Novgorod Thermal Energy, it operates 24/7, and there can be up to 1000 calls at peak load.

Security. This is the entrance area to institutions where personal security is required. This is the Ministry of Health, the Ministry of Defense. The conversations of the guard with visitors are recorded, this is necessary in case it is possible to recognize not only by video, but also by voice what was happening there.

In housing and communal services, this system is mainly used in the dispatch center where applications are received from the population.

Our recording systems are in supply in the Ministry of Internal Affairs. If you have any contacts, then, please, you can offer our recording system to law enforcement agencies.

Let's go back to the entry zones under Decree 969. This decree applies to any transport points. These can be airports, bus stations, railway and sea stations. That is, specialized microphones are placed on the frame, microphones are placed to the dispatcher. At the airport, additional counters are placed at check-in at the departure gate. The same applies to river and sea ports, as well as to railway stations. The system will consist of microphones, mixers and a recording system. Consequently, a single database will be merged from all these devices and the customer will work directly with the conversations.

Also, if required, intercoms are used on the railway, which are used in railway ticket offices. The railway, if we take this direction, is very little covered. If we take Russia, we have installed this equipment in three regions, although it should be much wider. This equipment is installed in the revenue collection services of Russian Railways, in railway ticket offices. If you have traveled by train or on trains, there is an intercom in the ticket offices and a recording system inside. Similar systems are also installed in the Moscow Metro in each ticket office; this was a big project for us.

There is an intercom, a call panel and a conflict situation button.

A similar solution can be used not only in Russian Railways, but also such devices are installed in gas stations, in gas stations. But with gas stations, it's quite difficult for all this to pass, because these are quite large networks.

There were some isolated implementations at gas stations, but there was no mass implementation, because no one specifically dealt with this. The topic is open at gas stations, because they definitely need it all. Also, there are shops with gas stations, it is possible to install either ceiling microphones, we have such IP ones, or just put them on the counter. Also, our complex can be integrated with various systems that are used: this is a queue, this is a mark of a conflict situation.

At the airport or seaport, baggage check-in is recorded. Consequently, this is a check-in counter, an anti-vandal microphone is installed there and conversations between the cashier and the departing or sailing passenger are recorded. After that, you can work with the recordings, both manually and through the analytics module.

The next slide shows in more detail how our devices are installed on inspection frames.

This applies to all transport hubs. That is, the frames are identical for everyone. Inspection cabins are also identical for everyone. In principle, a certain number of microphones are installed, fed into one channel through a mixer. And for the registration device, this is like one channel. That is, a person entered, he was asked, stop, passed. The dispatcher who is standing behind the monitor says something to him, that is, a single conversation, a single audio file is written so that it can be studied, found, disassembled, heard.

This is used for various offices at the moment. We use them.

I spoke earlier about the Moscow Metro. That is, our recording systems and intercoms are installed in each ticket office. Also, our devices have a special module for the hearing impaired. The same is used in airports.