At the first stage, the platform includes three specialized agents designed to automate key business areas:
- Assistant Secretary transcribes online meetings and summarizes them.
- Sales Assistant helps to quickly find information in the knowledge base, analyzes the dialogue with the client and generates personalized scripts.
- Contact Center Operator analyzes customer requests and offers operators adaptive scripts for effective communication.
Interaction takes place through a dialog interface - the user sets a task in free form. Beeline said:
The platform is a multi-agent system that combines the capabilities of popular LLM systems (large language models). The advantage of the platform is the ability to conduct cross-functional work in one dialogue. For example, the agent-secretary transcribed the meeting, and the sales assistant can prepare a commercial proposal based on this analysis. Agents remember the general context and complement each other.
In the near future, the company plans to allow testing agents on user-uploaded files, as well as provide companies with the opportunity to create their own agents for specific tasks using the built-in constructor. You can request demo access on theproject page. Demo access is open for 14 days.