At the first stage, the platform includes three specialized agents designed to automate key business areas:
- The Assistant-Secretary transcribes online meetings and summarizes them.
- The Sales Assistant helps to quickly find information in the knowledge base, analyzes the dialogue with the client, and generates personalized scripts.
- The Contact Center Operator analyzes customer requests and offers operators adaptive scripts for effective communication.
Interaction takes place through a dialog interface – the user sets a task in free form. Beeline said:
The platform is a multi-agent system that combines the capabilities of popular LLM systems (large language models). The advantage of the platform is the ability to conduct cross-functional work in one dialogue. For example, the agent-secretary transcribed the meeting, and the sales assistant can prepare a commercial proposal based on this analysis. Agents remember the general context and complement each other.
In the near future, the company plans to allow testing agents on files uploaded by users, as well as provide companies with the opportunity to create their own agents for specific tasks using the built-in constructor. You can request demo access on the project page. Demo access is open for 14 days.